Tru Identity is a platform that automates import compliance for both importers and logistics service providers. By simplifying and streamlining complex regulatory requirements, Tru ensures that businesses can navigate the import process efficiently and with confidence.

Tru Identity provides three core services to support international trade compliance:

  • Product Compliance: Tru delivers risks and requirements to you based on your products and countries of sale.
  • Vendor Compliance: The platform screens your vendors to ensure they’re compliant, including restricted party screening and contract expiry reminders
  • Continuous Monitoring: Tru continuously monitors for relevant regulatory changes and performs regular checks on vendors to mitigate compliance risks over time.

Regulatory landscapes are constantly evolving, making it crucial for businesses to stay ahead of changes. Tru provides the tools to understand your supply chain better and ensure accurate data, which is essential for facilitating the smooth transit of goods and avoiding costly delays.

Operating in the new market means being compliant with each regulation that applies to your business—and each of your products. Some examples of these risks include:

  • Purchasing from hidden restricted/denied parties
  • Importing goods that are not allowed for sale in a specific market
  • Importing goods that may be subject to a special import restriction
  • Selling goods that require a license that you do not have
  • Attempting to import goods that require a certificate that has recently expired and not been renewed internally
  • New regulatory requirements introduced in a market that you have been working in for a long time, but weren’t aware of

Each of these can be monitored for and mitigated using Tru Identity.

Tru Identity works hand-in-hand with Duty Refunds to streamline the entire import and duty recovery process.

By combining two powerful solutions, Product Compliance from Tru Identity and the Import of Record service from DutyRefunds, you can grow into the UK and other markets without the headache, without lots of admin work, and with a clear supply chain strategy to streamline your operations.

Here is what a sample workflow would look like if using both of our services:

Confirm import eligibility

  1. Use Duty Refunds to classify your goods in the country of sale using their HTS code classification tool.
  2. Once classified, use Tru Identity to verify import eligibility, as some items are restricted in specific jurisdictions. Confirm your shipping clearance upfront to avoid unnecessary work or delays.
  3. Once you confirm you’re good to proceed, get set up with Duty Refunds to utilize our IOSS number and manage VAT and customs duties.

Preparing for Import

  1. Review initial risk flags of your products in Tru. Tru Identity surfaces all items needed to be addressed prior to import for your specific product catalog. These may be required documentation, or simply things to be aware of.

Selling Products:

  1. At this point, you are in a good position to set up your storefront for sales into a new country.
  2. Sell goods with Delivered Duty Paid (DDP), as recommended by Duty Refunds.
  3. Otherwise, sell your products as you normally would!

Handling Logistics

  1. Partnering with a good logistics provider is key to a successful sales operation in a new country.
  2. Companies like Landmark Global excel in this area and can provide valuable support for businesses of any size and any product category.

Customer Receipt and Returns:

  1. Hopefully, your customers like the products they have purchased and that is the end of the story! However, in practice, there are always returns.
  2. Once the customer decides to return the goods, returns can be initiated as needed.
  3. Duty refunds will assist in managing the return process for you and get duties and taxes reimbursed on your behalf.

By integrating Tru Identity’s compliance expertise with Duty Refunds’ tax recovery solutions, businesses can confidently expand into international markets while minimizing risk and maximizing efficiency.

To learn more about Tru Identity, visit their website.

To speak with someone directly at Tru to find out if their solution is right for you, book a call here.

To get set up on Duty Refunds, speak with a member of our team here.