Ali Express is an online retail platform that connects buyers from all over the world with sellers in China and other countries. With a vast range of products at affordable prices, Ali Express has become a go-to destination for those looking for great deals on everything from electronics to clothing.

When it comes to returns, Ali Express offers a Buyer Protection program that covers most purchases made on their platform. If you’re not satisfied with your order, you have 15 days from the date of delivery to initiate a return. The item(s) must be in their original condition and packaging, with all accessories and tags intact.

Depending on the reason for the return, you may be eligible for a refund or store credit. In some cases, you may be required to pay for return shipping, so be sure to read the fine print carefully.

While returning items to Ali Express may not be as straightforward as some other retailers, their Buyer Protection program provides a safety net for buyers. If you have any questions or concerns, their customer support team is available to help you out.

Returning your Ali Express items just got easier! You can claim back the duty and VAT you paid to HMRC. Save yourself the hassle of a lengthy reclaim process by submitting a claim through us. We will do all the heavy lifting for you and charge you a mere 15% when you get your money back. No Win No Fee!